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Hi, People!

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Please feel free to contact us in case of any query and we assure you that we will try to provide the solution under 48hrs

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Hello, We are Craftcart.

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Frequently asked questions

Will I receive the same product that I see in the picture?

Yes, at Craftcart, we make sure you receive the same product you see in the product image. However, the color of the product may slightly vary (in some cases) from the image due to edited image versions. 

Where can I view my order receipt?

Login to your Craftcart profile & navigate to your account clicking 'My Account'. On the left side pane, you will see multiple options, click on 'My Orders'. Here, you will find list of all the orders you've placed on craftcart so far. From here, you can download your order receipt anytime. 

How can I return any item?

At Craftcart, we take product quality very seriously. Our artisans fabricate products with all the love & delicacy and we have certain norms for product returns which vary from product category to category. Only damaged product returns are accepted and partial refund is issued for the same as per our payments & return policy. To minimize return & product exchange cases, our team manages it manually. You can write to us at [email protected] if you have any return/exchange requests. 

Will you restock items indicated as “out of stock?”

Yes, indeed! We try our best to keep the products from "out of stock" label to serve you with products of your choice. If you are looking out for any "out of stock" products in our inventory, you can write to us at [email protected] and we try to have it available for you at earliest. 

Where can I ship my order?

You can ship your orders to mostly all the regions PAN-India. We try our best to deliver within 8-10 days, depending upon vicinity of your location to the dispatch region. 

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